Public decisions should survive public questions.

Question library

Remit and contract specific

LJBD / REG · 15 question pages

Regulators & contractors

A contractor can perform a public function without removing the commissioning authority's accountability. Ask who decided, under what power and who can review it.

What a useful answer identifies

Move from the label to the decision trail.

the power, accountable body, decision-maker, contract or policy, audit record, complaint route and available remedy. Each page below adds follow-up wording, a recording checklist, official starting sources and possible routes.

121What statutory, contractual or policy power is this body exercising?Open question page 122Is the person dealing with me an official, inspector, investigator, employee, agent or contractor?Open question page 123Who remains accountable for a contractor's decision?Open question page 124What service specification, key performance measure or enforcement policy applies?Open question page 125Can the public authority obtain records held by its contractor?Open question page 126Which complaints process applies to the contractor and which to the commissioning authority?Open question page 127What conflict-of-interest checks were completed?Open question page 128Who audits the accuracy of the contractor's equipment and reports?Open question page 129What training and authorisation does the individual decision-maker hold?Open question page 130What is the route for challenging a regulator's decision not to act?Open question page 131Does the regulator examine individual redress, wider compliance, or both?Open question page 132What must be disclosed when commercial confidentiality is claimed?Open question page 133How are repeated complaints analysed for a systemic pattern?Open question page 134Who verifies that promised corrective action actually occurred?Open question page 135What happens when an institution's reassuring words do not identify a decision, reason or next step?Open question page