Report an event
Use the organisation's reporting route. For Police Scotland, 999 is for an emergency and 101 is for a non-emergency.
Scotland first
Find the route that matches the problem.
A complaint is not a crime report. FOI is not a request for your own personal data. A service complaint is not an appeal against a court or tribunal decision.
Contact details checked 1 August 2026. Always check the linked page before relying on a deadline or address.
Choose before sending
Challenge service
Use a complaint route for an action, lack of action or service. Record each issue separately.
Get public records
FOI may cover policies, procedures, contracts and statistics. It is generally not the route for a person's own data.
Get your data
A subject access request asks a controller for your personal information. The controller may require proof of identity.
Correct a record
Identify the exact entry, the evidence of inaccuracy and which later systems or decisions received it.
Review or appeal
Check who can review what, the deadline and whether a complaint leaves another time limit running.
01
Police Scotland
Reporting, complaints, FOI, personal data and correction routes.
Police Scotland
Report a crime
Choose the current reporting route. Use 999 for an emergency and 101 for a non-emergency.
- Phone
- 999 emergency · 101 non-emergency
Police Scotland
Complaints about Police Scotland
Make or follow up a complaint about action, lack of action or service.
- Post
- PO Box 2460, Dalmarnock, Glasgow G40 9BA
Police Scotland
Freedom of Information
Request recorded non-personal information, policies and statistics.
- Post
- Information Management, Police Scotland, Clyde Gateway, 2 French Street, Glasgow G40 4EH
Police Scotland
Subject access requests
Request your own personal data. Identification is required.
- Post
- Information Disclosure, Police Scotland, Second Floor, Woodhill House, Westburn Road, Aberdeen AB16 5GB
Police Scotland
Online subject access form
Go directly to the secure Police Scotland subject access form.
Open official pagehttps://www.scotland.police.uk/secureforms/subjectaccess/↗Police Scotland
Your data protection rights
Check routes for rectification, restriction and other data rights.
Open official pagehttps://www.scotland.police.uk/access-to-information/data-protection/your-rights↗Police Scotland
Data Protection Officer
Contact the Data Protection Officer about Police Scotland data handling.
- Phone
- 101
02
Police oversight
PIRC review routes and the separate route for complaints about PIRC itself.
PIRC
Complaint Handling Review
Understand PIRC's review of how a policing body handled a complaint.
Open official pagehttps://www.pirc.scot/complaint-handling-review↗PIRC
Request a Complaint Handling Review
Submit a request after the policing body's complaint process.
- Phone
- 01698 542 900
PIRC
Make a complaint about PIRC
Use PIRC's own complaints route, then check the stated SPSO or ICO routes.
03
Prosecution and case information
COPFS decision standards, case enquiries, complaints and Victims' Right to Review.
COPFS
Prosecution Code
Read the current evidential and public-interest framework for prosecution decisions.
Open official pagehttps://www.copfs.gov.uk/publications/prosecution-code/html/↗COPFS
Request information about your case
Use the form or Enquiry Point to request case information.
- Phone
- 0300 020 3000
COPFS
Victims' Right to Review
Request a review of certain decisions not to prosecute.
- RIU@copfs.gov.uk
- Post
- Right to Review, Response and Information Unit, Crown Office, 25 Chambers Street, Edinburgh EH1 1LA
COPFS
Complaints handling procedure
Read the COPFS complaint stages, timescales and contact routes.
- Phone
- 0300 020 3000
- Post
- Crown Office, 25 Chambers Street, Edinburgh EH1 1LA
COPFS
Contact COPFS
Find the current national enquiry point and office directory.
- Phone
- 0300 020 3000
04
Courts and tribunals
SCTS contacts, simple procedure, administrative complaints and judicial conduct complaints.
Scottish Courts and Tribunals Service
Contact SCTS
Find court and tribunal contacts and the SCTS enquiry point.
- Phone
- 0131 444 3300
- Post
- Saughton House, Broomhouse Drive, Edinburgh EH11 3XD
Scottish Courts and Tribunals Service
Simple Procedure
Find rules, forms, guides and Civil Online for eligible civil claims.
Open official pagehttps://www.scotcourts.gov.uk/taking-action/simple-procedure/↗Scottish Courts and Tribunals Service
Complaints and feedback
Complain about SCTS administration or service. This is separate from challenging a judicial decision.
Open official pagehttps://www.scotcourts.gov.uk/about-us/contact-us/complaints-and-feedback/complaints-procedure↗Judicial Office for Scotland
Complaints about judicial conduct
Complain about personal conduct, not a judicial decision. Check the stated time limit.
Scottish Courts and Tribunals Service
Contact the Fines Enforcement Team
Find the official contact route for Scottish court fine payment problems.
- Phone
- 0300 790 0014
05
FOI and personal information
Choose between recorded public information, your own personal data and a request to correct inaccurate data.
Scottish Information Commissioner
Ask an authority for a review
Check the review process and current deadlines before appealing.
Open official pagehttps://www.foi.scot/asking-for-a-review↗Scottish Information Commissioner
Appeal an FOI decision
Apply to the Commissioner after the authority's review stage.
- enquiries@foi.scot
- Phone
- 01334 464610
- Post
- Kinburn Castle, Doubledykes Road, St Andrews, Fife KY16 9DS
Information Commissioner's Office
Getting copies of your information
Plain-language UK guidance on subject access requests.
Open official pagehttps://ico.org.uk/for-the-public/getting-copies-of-your-information-subject-access-request/↗Police Scotland
Freedom of Information
Request recorded non-personal information, policies and statistics.
- Post
- Information Management, Police Scotland, Clyde Gateway, 2 French Street, Glasgow G40 4EH
Police Scotland
Subject access requests
Request your own personal data. Identification is required.
- Post
- Information Disclosure, Police Scotland, Second Floor, Woodhill House, Westburn Road, Aberdeen AB16 5GB
Police Scotland
Your data protection rights
Check routes for rectification, restriction and other data rights.
Open official pagehttps://www.scotland.police.uk/access-to-information/data-protection/your-rights↗06
Housing
Private-tenancy information, tribunal applications, repairs, right of entry, registration and unlawful-eviction guidance.
mygov.scot
Private tenant disputes
Identify common Scottish private-tenancy dispute routes.
Open official pagehttps://www.mygov.scot/tenant-disputes↗Housing and Property Chamber
Apply to the tribunal
Find tribunal application routes, forms and guidance.
- Phone
- 0141 302 5900
- Post
- Glasgow Tribunals Centre, 3rd Floor, 20 York Street, Glasgow G2 8GT
Housing and Property Chamber
Repairs applications
Find the application route for alleged failures to meet the repairing standard.
Open official pagehttps://housingandpropertychamber.scot/apply-tribunal/repairs↗Housing and Property Chamber
Right of entry applications
Find forms and guidance for a landlord's right of entry application.
Open official pagehttps://housingandpropertychamber.scot/apply-tribunal/right-entry/right-entry-application-guidance↗Housing and Property Chamber
Feedback and complaints
Complain about the Chamber's administration or service, not a tribunal decision.
Open official pagehttps://housingandpropertychamber.scot/contact-us/feedback-complaints↗mygov.scot
Scottish Landlord Register
Check landlord registration and official guidance.
Open official pagehttps://www.mygov.scot/landlord-registration↗Scottish Government
Private residential tenancy notes: unlawful eviction
Current public-facing guidance on unlawful eviction, possible criminal consequences and civil damages for private residential tenancies.
Open official pagehttps://www.gov.scot/publications/private-residential-tenancy-statutory-terms-supporting-notes-2/pages/4/↗07
Enforcement and general advice
Sheriff-officer complaints, court fines and general Scottish advice routes.
mygov.scot
Complain about a sheriff officer
Check the complaint sequence for a Scottish sheriff officer.
- Phone
- 0131 292 0321
Scottish Courts and Tribunals Service
Contact the Fines Enforcement Team
Find the official contact route for Scottish court fine payment problems.
- Phone
- 0300 790 0014
Citizens Advice Scotland
Contact Citizens Advice
Find a local bureau or use the national advice line.
- Phone
- 0800 028 1456
Maintenance rule
More links help only when their purpose is clear.
The directory is Scotland-first and carries an overall checked date. Entries that depart from that focus should carry an explicit jurisdiction label. A future update should correct the central directory first, so the same source changes across all question pages.
Read the source and correction method